Refund policy
Last updated: October 7, 2026
If Pro is not right for you, you can have your money back.
30 days, for any reason
You can ask for a full refund of Pro within 30 days of buying it. You do not need to give a reason.
How to ask
Paddle, our merchant of record, processes refunds. Use the link in your receipt email, or find your purchase at paddle.net. You can also write to us at hello@wethank.app with the transaction ID from your receipt (it starts with txn_), and we will arrange it with Paddle. The money goes back to the way you paid; how long that takes depends on your bank or card.
After a refund
A refund ends the licence: Pro stops on all your devices the next time they check in, and within a few weeks at the latest if they stay offline. The free plan keeps working as before.
After 30 days
After 30 days we consider refund requests case by case. This policy does not take away any right to a refund you have under the consumer law of the country where you live.
Disputed payments
If a payment is disputed with your bank and charged back, the licence ends in the same way as after a refund.
Who we are
UnplugPDF is operated by WeThank Technologies FZE.
Questions about refunds: hello@wethank.app